FREQUENTLY ASKED
QUESTIONS

The ALIBARBAR INGOT 9000 is a premium disposable vape device that delivers up to 9,000 puffs per device. It features an 18mL e-liquid capacity, an 850mAh rechargeable battery with USB-C charging, a mesh coil for consistent flavour, and is available in 16+ flavours. It is draw-activated with no buttons required.

The IGET BAR PRO 10,000 is an ultra-endurance disposable vape with up to 10,000 puffs, 20mL of e-liquid, a rechargeable battery with LED indicator, and an adjustable dual airflow system. It's available in 16+ flavours including the iconic Chupa Chups Strawberry collaboration.

Absolutely. We source all products directly from certified manufacturers and authorised Australian importers. Every product we sell is 100% authentic. We do not stock, sell, or endorse counterfeit products of any kind.

All ALIBARBAR INGOT 9000 and IGET BAR PRO 10,000 products come in 5% nicotine strength (50mg/mL). This is a salt nicotine formulation which provides a smoother, more satisfying hit compared to traditional freebase nicotine at equivalent concentrations.

Yes! Both the ALIBARBAR INGOT 9000 and the IGET BAR PRO 10,000 feature rechargeable batteries via USB-C. This ensures you can enjoy every last drop of e-liquid without the battery dying prematurely. A USB-C cable is not included but can be charged with any standard USB-C cable.

If you're new to vaping, we recommend starting with a light, refreshing flavour like Pink Lemon (INGOT 9000) or Mango Ice (IGET BAR PRO). These flavours are universally loved, smooth, and approachable for beginners. Avoid very heavy menthol or dessert flavours until you know your preferences.

Yes! We offer free standard shipping on all orders over $100. For orders under $100, a flat-rate shipping fee of $9.99 applies. Express shipping is available at checkout for an additional cost of $14.99.

Standard shipping typically takes 3–7 business days depending on your location within Australia. Express shipping takes 1–3 business days. Orders placed before 2PM on business days are dispatched the same day.

Yes! Orders placed before 2PM AEST on Monday–Friday are dispatched the same day. Orders placed after 2PM or on weekends are dispatched the next business day. You'll receive a tracking number by email once your order has been dispatched.

Yes, we ship to all states and territories across Australia including NSW, VIC, QLD, WA, SA, TAS, ACT, and NT. Please note that vaping regulations vary by state and it is your responsibility to ensure you are permitted to receive vaping products in your area.

Once your order has been dispatched, you'll receive an email with your tracking number and a link to track your parcel online. If you haven't received a tracking email within 24 hours of your order being placed, please check your spam folder or contact us.

We process orders very quickly to ensure fast dispatch. If you need to change or cancel your order, please contact us as soon as possible after placing it. If your order has already been dispatched, we're unable to make changes or cancellations.

Due to health and safety regulations, we cannot accept returns on opened vape products. However, if you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of receiving your order with photos and your order number, and we will arrange a replacement at no cost to you.

We're so sorry if this has happened! Please email us at officialalibarbar@gmail.com within 48 hours of receiving your order. Include your order number, a description of the issue, and clear photos. We'll resolve the issue quickly — usually with a replacement sent within 1–2 business days.

First, check your tracking number (sent to your email). If your tracking shows the parcel is stuck or hasn't moved in several days, please contact us with your order number and we'll investigate and follow up with the courier on your behalf.

You must be 18 years of age or older to purchase vaping products from our store. By completing a purchase, you are confirming that you are at least 18 years old. We may request proof of age verification, and if required upon delivery, valid ID must be presented.

Vaping regulations in Australia are complex and vary by state and territory. It is your responsibility as the purchaser to ensure you are compliant with all applicable laws in your jurisdiction. We strongly recommend familiarising yourself with the vaping laws in your state or territory before purchasing. Please consult official government resources for the most up-to-date legal information.